Refund Policy

1. Overview

We want you to be satisfied with your HAHA vending machine purchase. This policy explains when and how returns and refunds are handled. As an authorized retailer, we follow HAHA's return guidelines where applicable while managing the process for you.

2. Return Eligibility

Returns may be accepted within 7 days of delivery for the following situations:

• Wrong product or model shipped
• Significant defect or damage that was not caused in transit by the customer
• Shipping or logistics error (e.g. item never received, lost in transit where we are at fault)
• Force majeure or other circumstances we determine qualify for return

Returns are not accepted for buyer's remorse, change of mind, or minor cosmetic issues that do not affect operation. Machines must be unused and in resalable condition unless the return is due to defect or our error. Contact us as soon as possible if you believe you have a valid return.

3. Return Process

To request a return, email us at hello@aivend.co with your order details and reason for return. We will confirm whether the return is approved and provide instructions for shipping the unit back. Return shipping is the responsibility of the customer unless the return is due to our error (wrong item, defect we acknowledge). The machine must be packed securely and returned in accordance with our instructions. We are not responsible for damage during return shipment if packing instructions are not followed.

4. Refunds

Once we receive and inspect the returned item, we will process the refund if the return is approved. Refunds are issued to the original payment method. Please allow 5–7 business days for the refund to appear in your account after we process it; timing may vary by bank or card issuer. Original shipping costs are non-refundable unless the return is due to our error. For defective or wrong-item returns, we may refund shipping or arrange a replacement at our discretion.

5. Pre-Authorization and Payment Holds

HAHA machines use a pre-authorization hold when customers pay at the machine (card tap/swipe). That hold is released or adjusted after the actual purchase amount is charged. Any overcharge refund is handled by the customer's bank, typically within 7 days. This is separate from product purchase returns from Aivend.

6. Warranty and Repairs

Product defects after the return window may be covered under HAHA's warranty. See our FAQ for warranty details. Warranty claims are handled through HAHA support; we can help direct you to the right contacts.

7. Contact

For return or refund requests: hello@aivend.co or contact us. Include your order number and a clear description of the issue.